Cancellation
You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of contact us form will be acknowledged. We do not acknowledge any cancellation requests by other means, i.e. through call and email.

In any event that the goods are packed or dispatched, you may still cancel the order due to change of mind; however an administration fee of EUR18 and a return shipping fee will be liable to you and be deducted from your refund. Upon receiving the goods, you may still cancel the order in accordance with our 14 day return policy.

Return Policy
14 Days Return Policy
You can exercise the right to return an order and opt for refund within 14 after day of receipt of the goods provided that such request is submitted to us by contact us form within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods of returning the goods to us. Your order(s) is/are eligible to a refund less an administration fee of EUR18 subject to below conditions:

1. Goods are purchased from our website.
2. A request for refund notification is submitted to by contact us form and received by us within 14 days upon you receiving of the goods.
3. Goods are returned with a copy of your receipt/invoice.
4. Goods are returned with a copy of your return authorization number and form (along with the receipt/invoice)
5. Goods are unopened and hence in brand new-condition* (with all original packaging including all accessories and other material(s)).
6. Goods must be returned to our specified address within 14 days after we acknowledge your request.

Return of Faulty Item
You may return the goods to us if you find it faulty due to manufacturer fault, provided that the request is made within 14 days upon you receiving of the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

1. Goods are purchased from our website.
2. A request for return notification is submitted by contact us form and received by us within 14 days upon you receiving of the goods.
3. Goods are returned with a copy of your receipt/invoice.
4. Goods are in brand new condition (with all original packaging including all accessories and other material(s)).
5. Goods must be returned to our specified address within 14 days after we acknowledge your request.
6. Goods returned are confirmed to be faulty after our inspection.